Refund Policy
Last updated: October 18, 2026
Paid BorderBird plans are sold by BorderBird Technologies LLC. This page summarises how cancellation and refunds work. The full terms are in section 7 of our Terms of Service.
Cancel anytime
You can cancel a paid plan whenever you like. You keep access until the end of the period you have already paid for, and you are not charged again.
Monthly plans
Monthly fees are not refunded or prorated for a partial month.
Free trial
The free trial lasts 30 days and needs a card on file. You can extend it once, by two months, in Settings → Subscription before it ends. If you do not cancel before the trial ends, your card is charged for the plan you chose on its last day: day 30, or the new end date if you extended it. We email you a reminder about 7 days before that first charge, so you have time to decide.
Annual plans
Paid plans are billed monthly. If annual plans are offered in future, an annual plan will be fully refundable if you ask within 14 days of its first charge.
Other refunds
We also refund where the law requires it, and when we charged you in error. If a charge looks wrong, email us and we will look into it.
How to cancel
In the app, go to Settings → Subscription and choose Cancel subscription. You can also email admin@borderbird.com from the address on your account, and we will cancel it for you.